We believe the Perfect Smile Whitening Kit is a high-quality product that will last you for years, but we still provide our customers with a 10-Year Warranty, just in case anything happens!
If you experience any technical issues with your Perfect Smile Whitening Kit, we’ve got your back with a 10-Year Warranty.
Our goal is to make this process as easy and smooth as possible for you with transparent details and instructions should you have to activate your warranty.
Here is a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your Whitening Kit stops working.
2. Once you contact our Customer Success Team, they will provide a return authorization number (RMA #) and the address of the proper Authorized Returns Center.
3. Ship the product back to the Authorized Returns Center and receive your new Whitening Kit soon after!
Please note: You will be responsible for a restocking fee of $17.99 + shipping & handling fees when you return your defective product to the Authorized Return Center.
If you have any questions or concerns throughout any part of this process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Contact Information & Hours:
Toll-Free Number: (800) 701-2459
Email: support@perfectsmilecompany.com
Mon - Fri: 6AM – 6PM Pacific Standard Time
Sat: 8AM – 5PM Pacific Standard Time
Sun: 8AM – 5PM Pacific Standard Time
Refund Policy - At The Perfect Smile Company, your happiness is our top priority. That means if you are not 100% satisfied with your purchase, for any reason at all, you’re eligible to receive a refund within 90 days of your purchase.
If you’re not happy with your Perfect Smile Whitening Kit, all you have to do is return it within 90 days of your order date. To ensure your refund is processed successfully, you must include an RMA #.
Here is a clear breakdown of the return process:
1. Call us at (800) 701-2459 or send an email to: support@perfectsmilecompany.com. This will start the return process (within 90 days of your order date).
2. One of our award-winning Customer Success Team members will provide the two things you need to process your refund: a return authorization number (RMA #) and the mailing address of the proper Authorized Returns Center.
3. Send your product to the address provided, along with the RMA #, and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee when you return the product to the Authorized Returns Center.
Your Information Is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent.
Customer Satisfaction Is Our #1 Priority - The Perfect Smile Whitening Kit helps you achieve a gorgeous, head-turning smile.